eCommerce Program Manager (f/m/d)

Patagonia is an outdoor apparel company founded in 1973. At a time when all life on earth is under threat of extinction, we aim to use the resources we have—our business, our investments, our voice and our imagination—to influence changes needed to protect our planet. A registered B Corporation and founding member of 1% for the Planet, Patagonia is recognised internationally for its commitment to product quality and environmental activism, contributing over $145 million in grants and in-kind donations to thousands of grassroots environmental groups around the world.

Your role:

We are in business to save our home planet. You’ll be helping us achieve this purpose by driving forward the ecommerce project roadmap and strategic operations initiatives in Europe with the aim to elevate our customer experience, reduce our eCommerce footprint and grow and engage our online community.

As a new team role, you’ll have the opportunity to advance our projects portfolio management process and help the team stay on track and focused on our goals.

Main tasks:

Hold a cross-functional view and understanding of the direct team’s projects portfolio as well as cross-departmental projects where we act as collaborators and ensure alignment
Maintain clear communication channels with key collaborators, advocate for the team’s resource needs, and share progress updates on the project roadmap with the wider organization
Enable the team to stay focused on prioritized projects by minimizing distractions and acting as the gatekeeper for incoming new project and program initiatives
Getting projects and initiatives ‘unstuck’ by getting the right people together when needed and enabling project collaboration best practices
Use analytics tools and data-driven insights to develop business value cases, prioritize projects, set timelines, plan resources, and facilitate project retrospective reporting
Support the selection process, contract negotiation and onboarding for new technical vendors, and oversee ongoing budget management and capability development with current vendors
Collaborate closely with the EMEA PMO function to align with the wider organization’s project intake process and project management methodologies
Support the team in training and change management initiatives throughout project launch and post-launch phases
Help the team maintain process documentation for continuity and reference purposes

What we’re looking for:

A love of the outdoors
A passion for saving our home planet and making a positive impact through your work
Demonstrable experience working with teams to achieve multiple projects roadmap goals and long-term strategic initiatives
A passion for the development of new workflow processes that unlock efficiencies for the wider team
Understanding and experience with eCommerce systems and operating processes
Experience working with project management methodologies and tools
Excellent written and oral communication skills
A positive, solution-oriented mindset
Ability to work well in a collaborative, international environment
Fluent in English, other languages are considered a plus

It’s a plus if you also have the following:

Experience with Microsoft D365 F&O, SalesForce Commerce Cloud, Service Cloud, or similar
Experience with analytics / BI tools such as Google Analytics, PowerBI, Tableau

Other important details:

This is a full time position, based in Amsterdam
We have a hybrid work model, working from home for maximum 3 days per week
We strive to make unbiased decisions and to offer a great experience to every person who applies for a role at Patagonia. Our interviews include standardised questions that focus on the aspects that are important for success in the role. For this role there will also be a practical assignment, where you can showcase your skills

Perks:

Events and workshops with environmentalists, change-makers, educators and sports ambassadors
Taking part in employee-lead groups such as Sports, Internal Communications, Footprint, Pride, Pata Parents and Events, or create your own!
Ongoing unique learning and development opportunities such as our own programme Earth University and workshops in anti-racism, core sports, among others.
Possibility to apply for an Environmental Internship (spending time away from your regular job to work for an environmental group, while being paid your regular salary) after one year of employment
Option to participate in our 1% for the Planet grants council, being trained and empowered to review and make funding decisions on the grant applications from environmental groups.
We have dog-friendly offices where employees can bring their furry friend to work
We are an activist company and have policies in place to support employees that want to engage in activism.
All employees interns and their families have access to our Employee Assistance Programme, designed to provide third party, confidential support on a wide range of topics relating to emotional, behavioral and social challenges
All employees and interns have access to Unmind, our workplace mental health platform
Possibility to schedule your work hours flexibly (compensating missed hours during the week) to do volunteer work, care for loved ones, enjoy the outdoors, or spend more time to pursue your passions
After 1 month of employment, it’s possible to work remotely from another location in EU/EEA, UK or Switzerland for up to 12 weeks per year (pro-rated for less than 1 year)
Fully paid maternity leave (duration varies by country). After nine months of employment, we offer 12 weeks of partner leave and 12 weeks of adoptive leave. Pro-rated for part-time employees.
Access to Patagonia discounts and sample sales, as well as discounts at other outdoor and value-aligned companies
Plus other benefits specific to each region

Note: the above mentioned is only an indicative list and may change at the time an offer of employment is made. .

At Patagonia, we commit to becoming an anti-racist company that leads by example. This means doing the work to be inclusive and equitable, across all aspects of our business.

Every person who applies to join Patagonia receives equal employment opportunities, and we value a welcoming environment where each member of our EMEA team feels included, respected and empowered, regardless of their race, colour, religion, gender, gender identity or expression, sexual orientation, civil status, national origin, disability or age.

At Patagonia, we strive to have inclusive representation within our organisation and embrace a diverse mix of talent to contribute to our culture. We actively seek applications from Black and People of Colour (BPOC) and other underrepresented groups.

eCommerce Program Manager (f/m/d)